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    Frequently Asked Questions

    Please read our FAQ before sending us a message.

    What are the delivery charges for orders from the Online Shop?
    This will depend upon what item you purchase, Our long pvc sealing trims are shipped with a courier at a cost of €9.95, smaller parcels are sent with An Post and prices begin from €3.99
    Which payment methods are accepted in the Online Shop?
    PayPal and Stripe, these are totally PCI compliant and offer industry standard security. You do not need an account with either payment gateways to make a payment, you just need a credit/debit card.
    How long will delivery take?
    Most items are received the next day, some may take two days pending what time of the day the order was placed.
    How secure is shopping in the Online Shop? Is my data protected?
    Your card detials are processed with PayPal and Stripe, we do not have any access to your card details as they are not recorded on our servers,

    From PayPal "Yes, we keep all your information safe. When you send a payment using PayPal, the recipient won't receive sensitive financial information like your credit card or bank account number. This way, you don't have to worry about paying people you don't know. Additionally, when you pay with PayPal on any website PayPal Purchase Protection covers you if you have a problem. If an item doesn’t arrive or is significantly not as described we will help you to get a full refund."

    From Stripe "Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, we use the best-in-class security tools and practices to maintain a high level of security at Stripe"

    What exactly happens after ordering?
    We get notified that you have placed an order, we will process it and ship it out, in the meantime we will send you tracking detials when applicable.
    Do I receive an invoice for my order?
    Yes,we will email you an invoice. Always check your spam folder for misplaced emails.